UK MOT Service

Government, Leadership, Service Design

Client: Driver and Vehicles Standards Agency (DVSA)

Project: Redesign the UK MOT Service

The Challenge: Design a digital service for the capture of all UK MOT results (approx. 31 million) conducted by 60,000 testers in approximately 22,000 separate MOT Garages across the country

My involvement:

  • Service Design
  • Client Engagement
  • User Research & Design Leadership
  • Voice of The Customer Initiative